Solution
AI Features & Integration
Put AI to work in your product — useful, accessible and under your control.
Part of Product EngineeringWe add practical AI features to the platform you already have: assistants that answer from your own content, search that understands what people mean, and tools that summarise, tag or draft for your team. We connect leading models such as Claude to your data securely, keep people in the loop where it matters, and build every interface to the same accessibility standard as the rest of your product.
Who this is for
Government agencies, councils, education providers and enterprise teams who want to use AI to help people find, understand or act on their information — and need it done securely, accessibly and in a way they can explain.
Related Solutions
The Problems
Challenges Addressed
Problem
We want to use AI but don't know where to start
How we fix it
We start from the problem, not the technology: a short discovery to find where AI genuinely helps your users or staff, then a focused first feature you can measure.
Problem
Our search doesn't understand what people are asking
How we fix it
An AI layer reads questions in plain language and answers from your own content, with links back to the source so people can check.
Problem
We're worried about privacy, accuracy and getting it wrong in public
How we fix it
Answers are grounded in your approved content, your data stays in your control, and we add limits, review steps and clear labelling so people know what is AI-generated.
Problem
The AI tools we've tried don't fit our platform
How we fix it
We build into the site or app you already have, rather than bolting on a separate chatbot that doesn't know your content.
Features
Deliverables & Impact
Assistants that answer from your content
Visitors get direct answers with links to the source, instead of digging through pages
Natural-language search and recommendations
People find the right service or document even when they don't know what it's called
Content tools for your team
Summaries, tags and first drafts in seconds — reviewed by your people before anything is published
Secure connection to your data
Models work with your content through services and settings that keep it private and out of model training
Guardrails and human review
Limits, labelling and review steps keep answers accurate, on-brand and accountable
Accessible by design
AI interfaces that work with keyboards and screen readers, built to WCAG 2.2 AA
Use Cases
Technical Scenarios &
Implementations
Guided help on public websites
Visitors describe what they need in their own words and are pointed to the right service, form or article — like the Ask guide on our own site.
Knowledge bases and policy libraries
Staff and the public ask questions of dense documentation and get answers with citations back to the source.
Content operations
Editors summarise, tag, translate or draft content faster, with every AI suggestion reviewed before it goes live.
Dashboards that explain themselves
Plain-language summaries of what the numbers show, alongside the charts, for audiences who don't read data every day.
FAQs
Common Questions
Which AI models do you use?
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We work with leading models such as Anthropic's Claude, chosen for the job — and design each feature so the model can be changed later without rebuilding it.
Will our data be used to train AI models?
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We use commercial model services and settings where your data is used to answer your requests, not to train models, and we limit each feature to the content it needs.
How do you stop it making things up?
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Answers are grounded in your own approved content, limited to what that content supports, and clearly labelled as AI-generated — with a person in the loop for anything consequential.
Can it work with our existing site or CMS?
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Yes — we build into the platform you already have, reading from your CMS or data sources, rather than adding a separate product.
Is it accessible?
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Yes. AI interfaces are built to the same WCAG 2.2 AA standard as the rest of our work, including keyboard and screen reader support.
Get Started
Ready to get started with AI Features & Integration?
Or contact us directly with more details.